Privacy Policy

Vision Core Solutions Ltd processes personal information to respond to enquiries, provide services, manage customer accounts and operate its software platforms.

We process personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

This policy sets out the personal data we collect, our purposes and lawful bases, recipients, retention arrangements, international transfers and your rights.

Vision Core Solutions Ltd is the controller of the personal data described in this policy. We are a private limited company registered in England and Wales, company registration number 15955156.

Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU, United Kingdom.

Privacy enquiries: info@visioncoresolutions.com or +44 7459 545239.

We only collect the information you choose to send us through this website, plus limited technical information needed to run the site securely.

Please do not include confidential, sensitive or proprietary information (for example airline, operator or OEM data) in website enquiries.

Form submissions are sent by email to our business mailbox. They are not stored in a database on this website.

Hostinger provides our website hosting and business email and processes data on our behalf under its data processing terms. Hostinger is established in the European Union and operates data centres in several countries.

Where personal data is processed outside the UK, we rely on UK adequacy regulations (for example for the European Economic Area) or the International Data Transfer Agreement or UK Addendum, as appropriate.

We do not sell your personal data, and we will not send you unrelated marketing without your consent.

Enquiries that do not lead to work: up to 24 months after our last contact.

Academy registrations of interest: up to 24 months, or sooner if you ask us to stop contacting you.

Customer records: for the duration of our relationship and up to 6 years afterwards, to meet contractual, tax and accounting obligations.

Spam-prevention records: 10 minutes. Hosting logs: in line with our hosting provider's standard log retention.

When information is no longer needed we delete it from our mailbox and records. Copies in system backups are overwritten in the normal backup cycle.

Only authorised Vision Core staff who need the information to respond to you can access it. Our service providers access it only to provide their services to us.

The website uses HTTPS encryption. Our mailbox and administration systems are protected by strong passwords, and access is limited to authorised staff.

This website does not currently offer customer accounts. When our software platforms introduce customer accounts, they will use secure authentication, role-based access and separation of each customer's data, and we will update this policy before launch.

This website does not send your personal data to third-party AI services.

Where our software products use third-party AI services, we will only use providers under appropriate data processing terms, limit the personal data shared to what is necessary, and not permit customer data to be used to train third-party models. Product-specific information will be provided before those features are used with customer data.

Under UK data protection law you have the right to request access to your personal data, and to ask us to correct, delete or restrict it. You also have the right to object to processing based on legitimate interests, the right to data portability in certain circumstances, and the right to withdraw consent. You can object to direct marketing at any time, and we will stop.

To make a request, email info@visioncoresolutions.com, call +44 7459 545239, or write to our registered office. We may ask you to confirm your identity, and we will respond within one month.

Providing your details is voluntary. We need at least your name, email address and message to respond to an enquiry; without them we cannot reply. We do not use automated decision-making or profiling that has legal or similarly significant effects on you.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to address your concerns first.

This website and our services are not directed at children under 16, and we do not knowingly collect their personal data.

We will update this policy when our arrangements change, including when we introduce customer accounts or new providers. The latest version is always published on this page. Last updated: 24 October 2026.